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As the retail market continues adapting to a new world


ensure your customers take advantage of current and future opportunities


Now more than ever, improving the supply chain is essential for all businesses—particularly those in retail. Shortages of products on the shelves of brick-and-mortal stores, as well as the shelves of warehouses, challenge how retailers conduct business. But, as is often the case, from those challenges have arisen even-greater opportunities. That’s why now is the perfect time to rethink how business is done, so changes can be implemented that actually help improve the customer experience—and the bottom line. Looking at a few of the trends in this marketplace is a good place to start.

According to Forbes*, there are several things our partners should keep top of mind as they work to help customers prosper this year, and beyond. The first is that brick-and-mortar stores—which handled 84 percent of 2021 sales—shouldn’t be overlooked, even during the explosion of online shopping. Second, retailers must keep improving both their online and in-store shopping experiences. Third, shopping via social media is expected to grow. Fourth, shoppers want orders to arrive as quickly as possible—including through same-day-delivery. And last, because of those previously mentioned issues with the supply chain, shoppers should expect fewer product choices.

The good news is ScanSource can help you as you help your retail customers deal with, and benefit from, change. We think ahead, so we’re well-prepared for potential challenges—and opportunities. And we work closely with our suppliers to ensure we have the inventory you need to serve your retail customers.

Because at ScanSource, we DO technology, We DO solutions. We DO retail.



 
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Here are a few trends and opportunities you can use to grow your business in this arena

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Self-checkout is still the way most consumers prefer to pay inside a store.


79% of US consumers intend to continue or increase their usage of retail self-checkouts beyond the pandemic.

■ Source: McKinsey & Company

 

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Growth of BOPIS (buy online, pick up in store), curbside pickup, and same-day delivery continue to accelerate.


Consumers are opting for hybrid shopping rather than online only; 48% now prefer hybrid shopping vs 39% this time last year.

■ Source: BCG research on shopping habits
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Contactless payment methods are more prevalent because they’re cleaner and more secure than traditional options


30% of consumers 21 to 35 use digital wallets to pay their restaurant tabs more often than other methods.
84% of restaurant customers want digital-payment options
■ Source: US Bank Payment Solutions: 2021 Restaurant Payments Insight Report
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Strong digital infrastructure is needed to compete in a changing world

Globally, digital wallets will make up 51.7% of eCommerce transactions by 2024.
■ Source: WorldPay from FIS: The Global Payments Report 2021

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Disinfectant-ready continues to be the standard.


The global, disinfectant-products market is forecasted to reach $30.11B USD by 2027—and is growing due to the increased number of hospital-acquired infections and contagious, virus-related diseases.
■ Source: Reports and Data

Read full infographic

Top Trends in Retail Digital Transformation and Innovation for 2022


The 2022 top ten Gartner retail trends are defined under: (1) Unified commerce execution in store, (2) planning and execution merchandise for unified commerce, (3) transformation of digital business and (4) emerging technologies and innovations. This report states, “use this retail trends research provided to identify best technology investments to successfully execute unified commerce for long-term competitive advantage." We have complimentary access to this report for a limited time, so be sure to check it out!*


Gartner, Top Trends in Retail Digital Transformation and Innovation for 2022, By Jonathan Kutner, Miriam Burt, Kelsie Marian, Max Hammond, Robert Hetu, Sandeep Unni, Hanna Karki, Published 14 March 2022

View Report

*The Gartner reprint will expire at the end of July 2022

Solutions that support these trends

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CONNECTIVITY

Support everything above with high-speed bandwidth; can include wireless infrastructure.

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DISINFECTANT-READY SOLUTIONS

Provide mobile computers, docking cradles, barcode scanners, and printers designed to withstand the regular cleaning protocol required to control the spread of infection and disease.

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PAYMENT PROCESSING AND/OR PAYMENT GATEWAYS

Confirm your POS technology and payment processor support contactless payment methods and have the right payment gateway for online purchases.

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PHYSICAL SECURITY

Protect the facility, employees customers; deter theft; use to identify high-traffic areas when coupled with software/AI cameras—helpful for marketing or sanitation.

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SELF-CHECKOUT STATIONS

Shorten the length of time customers wait in line by providing options for them to complete their own transactions.

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WAYFINDING

Control the flow of foot traffic through physical retail environments, allowing shoppers to quickly find what they're looking for.

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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.