Retail

ensure your customers take advantage of current and future opportunities

Now more than ever, improving the supply chain is essential for all businesses—particularly those in retail. Shortages of products on the shelves of brick-and-mortal stores, as well as the shelves of warehouses, challenge how retailers conduct business. But, as is often the case, from those challenges have arisen even-greater opportunities. That’s why now is the perfect time to rethink how business is done, so changes can be implemented that actually help improve the customer experience—and the bottom line. Looking at a few of the trends in this marketplace is a good place to start.

According to Forbes*, there are several things our partners should keep top of mind as they work to help customers prosper this year, and beyond. The first is that brick-and-mortar stores—which handled 84 percent of 2021 sales—shouldn’t be overlooked, even during the explosion of online shopping. Second, retailers must keep improving both their online and in-store shopping experiences. Third, shopping via social media is expected to grow. Fourth, shoppers want orders to arrive as quickly as possible—including through same-day-delivery. And last, because of those previously mentioned issues with the supply chain, shoppers should expect fewer product choices.

The good news is ScanSource can help you as you help your retail customers deal with, and benefit from, change. We think ahead, so we’re well-prepared for potential challenges—and opportunities. And we work closely with our suppliers to ensure we have the inventory you need to serve your retail customers.

Because at ScanSource, we DO technology, We DO solutions. We DO retail.

Here are a few trends and opportunities you can use to grow your business in this arena

Self-checkout is still the way most consumers prefer to pay inside a store.

79% of US consumers intend to continue or increase their usage of retail self-checkouts beyond the pandemic.

■ Source: McKinsey & Company

Growth of BOPIS (buy online, pick up in store), curbside pickup, and same-day delivery continue to accelerate.

Consumers are opting for hybrid shopping rather than online only; 48% now prefer hybrid shopping vs 39% this time last year.

■ Source: BCG research on shopping habits

Contactless payment methods are more prevalent because they’re cleaner and more secure than traditional options

30% of consumers 21 to 35 use digital wallets to pay their restaurant tabs more often than other methods.
84% of restaurant customers want digital-payment options
■ Source: US Bank Payment Solutions: 2021 Restaurant Payments Insight Report

Strong digital infrastructure is needed to compete in a changing world

Globally, digital wallets will make up 51.7% of eCommerce transactions by 2024.
■ Source: WorldPay from FIS: The Global Payments Report 2021

Disinfectant-ready continues to be the standard.

The global, disinfectant-products market is forecasted to reach $30.11B USD by 2027—and is growing due to the increased number of hospital-acquired infections and contagious, virus-related diseases.
■ Source: Reports and Data

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Solutions that support these trends

CONNECTIVITY

Support everything above with high-speed bandwidth; can include wireless infrastructure.

DISINFECTANT-READY SOLUTIONS

Provide mobile computers, docking cradles, barcode scanners, and printers designed to withstand the regular cleaning protocol required to control the spread of infection and disease.

PAYMENT PROCESSING AND/OR PAYMENT GATEWAYS

Confirm your POS technology and payment processor support contactless payment methods and have the right payment gateway for online purchases.

PHYSICAL SECURITY

Protect the facility, employees customers; deter theft; use to identify high-traffic areas when coupled with software/AI cameras—helpful for marketing or sanitation.